ServicePRO plus
ServicePRO+ National Warranty

The ServicePRO+ National Warranty gives you 24-month or 12,000-mile coverage on every qualifying repair — parts and labour — at any participating garage throughout the UK.

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Your Repair, Guaranteed Nationwide.

ServicePro+™ Car Care Network are pleased to offer all customers of the fitting garage the reassurance of a National Warranty scheme where we will guarantee all replacement parts fitted on your vehicle at any participating Centre throughout the UK.

The Warranty will cover parts and labour for a period of 24 month's or 12,000 miles whichever is the soonest from the date of fitment and will be subject to the terms and conditions as set out by Motor Parts Direct. In the unlikely event that a part fails due to incorrect fitment or the failure of the part itself, any repair work will be carried out free of charge providing the garage fitted a part purchased from Motor Parts Direct and can evidence this. We will require a copy of the original invoice from the fitting garage at which point we will check the registration with our data base. Your statutory rights are not affected.

Repair work can be carried out by the original garage member or any participating member throughout the UK. The garages in the network have agreed to treat any repair work with utmost consideration and within a timely manner.

KEY COVERAGE POINTS

Parts and labour both covered
24 months or 12,000 miles from fitment
Valid at any participating UK garage
OE or OE matching parts from Motor Parts Direct
Free repair work for qualifying claims
Important: For the warranty to be valid the original issuing repairer must be an active paid-up member of the ServicePro+™ Car Care Network and MUST be able to evidence the parts fitted were purchased from Motor Parts Direct (registration checks will take place prior to authorisation).

Terms and Conditions of Warranty

1.1
The National Warranty scheme covers parts and labour where the parts have been supplied by Motor Parts Direct and fitted at a participating ServicePro+™ Car Care Network Garage
1.2
The parts and labour are covered for a period of 24 month's or 12,000 miles whichever is soonest from the date of fitment.
1.3
If the vehicle is repaired under the national warranty, the warranty is not renewed at that date it will remain from the date of the original fitment.
1.4
The Warranty is NOT transferable between owners of vehicles, if the Vehicle is sold or transferred to another name the warranty is NOT valid.
1.5
In the event of a warranty claim the vehicle owner must:
  1. Contact the original repairing garage.
  2. Provide proof of purchase and warranty documentation
1.6
The repairing garage is to direct all warranty claims to the national warranty helpline to seek approval PRIOR to any work being carried out.
1.7
In the event of a warranty repair, the repairing garage agrees to treat the customer with the utmost consideration and to provide a repair service as soon as reasonably practical and in line with the recommended repair schedules and times.
1.8
In the event of faulty fitment or part, the customer MUST provide the repairing garage proof of any work carried out by another paid up participating Service Pro+™ Car Care Network i.e. the original invoice and warranty statement relating to the part in question, before the warranty claim can take place. If no such documentation can be produced the customer will be liable for any work carried out.
1.9
In every circumstance the vehicle owner MUST contact the original repairer to seek approval prior to setting off a National warranty claim.
2.
This warranty shall be governed by and interpreted in accordance with the laws of England and Wales

The following Exclusions are always applicable

2.1
Engines, reconditioned engines, engine part rebuild or repairs, gear boxes new, reconditioned or repaired, turbo chargers.
2.2
Routine wear and tear of the part.
2.3
Negligence, abuse or accidental damage.
2.4
Electric Vehicle batteries, Electric vehicle motors, electric vehicle battery repairs, electric vehicle motors, electric vehicle sensors, electric vehicle DC convertor, Electric vehicle transmission.
2.5
Part clutch repairs, "only full clutch replacement will be covered".
2.6
Consequential or sub consequential loss or damage arising from failure of the part.
2.7
Consequential or sub consequential loss arising from failure of another part associated with the covered part, causing the covered part to fail.
2.8
Taxis, Modified vehicles from original specification of manufacturer, hire vehicles.
2.9
Claims made within a 30-mile radius from the original repairing garage are NOT covered under the agreement and are subject to the standard warranty procedure operated by the relevant Motor Parts Direct branch.
3.
Motor Parts Direct reserve the right to recover the covered vehicle back to the originating repairing if deemed necessary.
3.1
Diagnostic charges are not covered unless the fault is confirmed to be related to the warranted part.
3.2
The vehicle owner is responsible for maintaining the vehicle in accordance with the manufacturer's service schedule.
3.3
Liability under this warranty shall not exceed the value of the original invoice for the supplied part(s) and associated labour
3.4
Motor Parts Direct shall not be liable for delays caused by circumstances beyond reasonable control.

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